ISD and Center of Excellence

Our support and integration offers for ISDs and Centers of Excellence

Combine performance and innovation

As the manager and coordinator of information systems, you must implement your organization’s strategies and propose innovative services to the business departments. To this end, you must :

Possess an available, robust information system.

Deliver high-performance, reliable applications.

Provide users with ergonomic, collaborative applications.

Offer quality data that circulates easily within the company according to business needs.

We support your Salesforce projects

In the upstream phase : to define project architecture, make the right technology choices, define the most relevant cross-application systems, work on data quality, and run your technical centers of excellence based around Salesforce technologies.

In the project phase : to produce the most effective data models within the applications rolled out, to build and roll out mobile apps that integrate your customer data, and to implement APIs and interfaces that connect your external data sources and enhance service productivity.

Our offers

End-to-end support from consulting to integration.

Extended app development

With Heroku, create apps that do not have the technical or functional limitations inherent to the Salesforce platform

Secure your data

Implementation of a data retention and security policy that complies with audit and retention standards

Connect your data and apps with Mulesoft

Create an integration platform to connect your organization’s apps

Lightning Migration

Migrate from Salesforce CLASSIC to a Salesforce Lightning Experience

Steer your business

Aggregate your data sources and take control of their processing to steer your business

Customer community

Provide your customers with a personalized view of the data shared with the company

Release Management

Quickly set up seamless integration and rollout across multiple Salesforce environments

Continuous innovation (Third-Party Applications Maintenance)

Provide a maintenance solution to ensure Salesforce remains operational in production

Dematerialize your invoices

Digitize processes related to the processing of supplier invoices

Dematerialize your contracts

Set up the electronic signature and automatic generation of your contracts, thus making your contractual relations more flexible

Salesforce Center of Excellence

Set up the governance needed to drive your Salesforce initiatives over time

Digitize your business processes

Streamline your business processes to provide your customers or partners with a customized experience

Our customer cases

Force.com Project & IS Architecture

Rollout of a group of application bricks using salesforce.com and force.com technologies for service in the McDonald’s restaurant network and the Group’s internal hotline for distribution and supply chain management intended for restaurant chains.

Multi-Brand & Multi-Country CRM rollout

This company’s Everest program is based on Salesforce.com technologies and is designed to meet the CRM needs of all its subsidiaries and brands.

Site management

Implementation of a solution capable of adapting to the specific features of the Group’s business lines, covering business processes from sales to collection.

Siagi - Customer Information System

Siagi wished to find a long-term partner to support them in the implementation of their new customer-focused Information System.

Customer Service Project - appexchange

This conversational marketing platform provider wanted to roll out its platform within the Salesforce ecosystem to provide its customers with an integrated tool.

Application integration

This insurance company wanted to develop its customer-focused information system by upgrading its CRM.

Meet our experts

Want to go a step further side by side ?

Do you have a key project to conduct ? Need to adapt or, on the contrary, lead the way ? We look forward to hearing your challenges and working on their solutions !